[WARRANTY_POLICY]
Warranty & Returns
Transparent guarantee terms for every wholesale shipment. Coverage scales with grade.
Return Window
7 calendar days from delivery receipt. Claims must include photos and the manifest line SKU.
Replacement Terms
Units failing the documented grade or DOA are replaced 1:1 from matching stock, freight-covered by Synergy.
Warranty Coverage
30-day functional warranty from delivery date on Grade A+ and A units. Covers board, display, and battery failure.
// Coverage Matrix
Grade
Warranty Period
Covered Conditions
GRADE A+, A
30 days
Functional defect, DOA, grade mismatch
GRADE B
7 days
DOA and grade mismatch only
GRADE C
0 days
DOA only
// Exclusions
- × Water or impact damage after delivery
- × Software modification or flashing
- × Carrier incompatibility (locked units)
- × Natural battery degradation over time
// Claim Process
- 01Email logistics@synergyglobal.co.kr within the claim window.
- 02Include SKU, manifest number, and defect photos.
- 03RMA authorization issued within 1 business day.
- 04Replacement dispatched with next freight cycle.
Questions about coverage for a specific order?
Contact Trade Desk